• The role of Reknowly is to act as a facilitator providing qualified experts involved in creating academic & scientific contents to their customer.
• The Customer commits Reknowly (the “Agency”) to locate a specialist (the “Principal”) to perform research and/or assessment services (the “Work”) in compliance with these requirements for the Customer during the duration of the Agreement.
• As part of this arrangement, the Principal authorizes the Agency to conduct various actions on their behalf.
• The Company is entitled to deny any order at its discretion and will refund any payment made by the Customer in respect of that order in such situations.
• The rates quoted on the Agency’s website and delivery times are illustrative. If an alternative cost and/or delivery time provided to the customer is unreasonable, the customer would still be responsible for paying 50 percent of the originally negotiated fee.
• In the event that the Customer is not satisfied that the Work meets the quality standard they have ordered, the Customer will have the remedies available to them as set out in this agreement.
• The Customer is not allowed to contact the Principal directly — the Agency must serve as an intermediary between the Customer and the Principal.
• If the customer decides to change the requirements after the outcome of the work that is satisfactory and meets the desired expectations, the customer will be responsible for paying an additional cost.

Term of Appointment

• The contract of appointment between the Customer and the Agency (collectively the “Parties”) starts when payment for the order is received by the Agency
• Notwithstanding the subsisting clauses set out below, the Agreement shall continue between the Parties until the time allowed for changes has expired, unless earlier any Party has terminated in compliance with these provisions.
• The following clauses will succeed following termination of the agreement between the Parties: 6. (Personal Information and Data Protection), 8. (Amendments to Completed Orders), 13 (Copyright), 15-18 (Refunds and Promises) and 19.

Agency Services

• In order to provide research and/or assessment services to meet the Customer’s Order, the Agency must appoint a suitably qualified specialist whom it considers to have sufficient skill standards and expertise to perform the Customer’s Order.
• The Agency undertakes to exercise all appropriate skills and judgment in allocating a suitable expert, taking into account the expertise, knowledge and performance record of the available experts with us, and any information available to the Agency about the customer’s degree or course.
• The Customer agrees that the Order is binding and can not be canceled once the Company has issued an order to the Expert.
• If the Customer has accepted a deposit from the Agency, the Customer accepts that the outstanding balance will be charged to the Agency at least 24 hours prior to the due date of their order. Unless, in accordance with this phrase, the full balance outstanding is not paid to the Company, a delay in the delivery of the work of the Customer could result.

Co-operation

• The Customer will give the Agency clear briefings and ensure that all the facts given about the Order are accurate.
• The Company must cooperate fully with the Customer and use reasonable care and expertise to make the order as effective as a professional research company can be required. The Customer will help the Agency do this by making available to the Agency all relevant information at the beginning of the transaction and co-operating with the Agency throughout the transaction should the Principal require any further information or guidance.
• The Customer acknowledges that failure to provide such information or guidance during the course of the transaction may delay the delivery of their Work, and that the Agency will not be held responsible for any loss or damage caused as a result of such delay. In such cases, the ‘Completion on Time Promise’ will not apply.

Approvals and Authority

• Where the Principal or the Agency requires confirmation of any particular detail they will contact the Customer using the email address or telephone number provided by the Customer.
• The Customer recognizes that the Company is able to accept instructions received using these communication methods and can reasonably assume that the Customer produces those instructions.

Personal Information and Data Protection

• The Agency undertakes to collect, hold and use all data provided by the Customer and the Principal in accordance with obligations under the Data Protection Act 2018 and the General Data Protection Regulation (Reg EU 2016/679) (“GDPR”).
• The Agency is the data controller for GDPR purposes in respect of any data shared between the Customer and Principal and the Agency assumes all duties and obligations relevant to the role of data controller.
• The Principal is a data processor for the purposes of GDPR in relation to any Customer data shared with them and assumes all responsibilities and obligations related to the role of a data processor.
• Personal data will be gathered, stored and maintained for the purposes of processing payments, processing orders at all times and correspondence opted for.
• The Agency operates a privacy policy which is available on the Agency’s websites and a copy can be provided on request.

Changes to Work in Progress

• After the Order has been assigned to an expert, the Customer can request changes to their order specification, but these changes are subject to agreement with the Principal. Requests for amendments to the requirements of the Order will not be accepted unless and until the Principal has agreed.
• The Customer may provide the Principal with additional supporting information shortly after the Commencement Date, provided that this does not add to or conflict with the details contained in their original Order specification.
• If, after an order has been allocated to the Principal, the Customer provides additional information or instructions and this conflicts with the details contained in the original order specification, the Principal may request additional costs to cover any additional time required to adapt to the new order specifications.
• The Company must negotiate any additional costs on behalf of the Principal and the client may choose to continue with the modification to the order requirement for the final negotiated price. The Customer understands that this can lead to a delay in delivering their work for which the Principal / Agency is not liable.
• In instances where a change in Order specification takes place during the progress of an Order, the delivery date may be changed at the discretion of the Agency on behalf of the Principal. Any change in the delivery date will be reasonable and based on all the circumstances. Under these circumstances, the ‘Completion on Time’ Promise will not be payable.

Amendments to Completed Orders

• The Agency agrees that if the Customer feels that their completed work does not meet the requirements of the Order and/or the Principal’s promises as set out on the website of the Agency, the Customer may demand changes to the Work within 15 days of the date of delivery or longer if they have explicitly paid to extend the period of modifications. Such amendments will be made free of charge to the Customer. The following Table shows the period of revision and payment terms

• The Customer is permitted to make one request, via the Customer Control Panel, containing all details of the required amendments. This will be sent to the Principal for comment.
• If the Principal disagrees with the demand of the Customer, the opportunity will be granted to comment on it. If agreement on the changes can not be reached between Principal and Consumer, the Agency will review the conflict and its decision will be final. They may refer the matter to another expert for review at their discretion, in which case the expert’s decision will be binding on both parties.
• If the Principal fails to comply fully with the Customer’s reasonable request for amendments, the Customer is permitted to request again that the Work is amended until the request has been fully dealt with.
• If the request to modify the Work falls outside the period permissible for modifications, or if the Customer demands modifications that do not apply to their original order requirement, the Principal may, at its discretion, give a quote to complete the modifications or additional work, and the Customer must choose whether or not to approve it. The Customer agrees that before additional work is begun, they may be required to make payment for such improvements.
• In case the alteration is within the scope of the existing requirements or is not going to make much impact on the work already executed, Principal agrees to make the desired changes at no additional cost while ensuring that there is no change in the date of delivery.

Fees

• The Agency’s commission charges for their services, the Principal’s charges for their services and charges for VAT/ GST are shown as an aggregate amount on the Agency’s website.
• If the Customer may allow their work to be changed in a manner that is incompatible with their original Order specification, these changes will be made to the Principal who may set their own rate to complete them, and the payment for the Agency will then be determined in proportion to that cost.

Value Added Tax and Goods and service Tax

• VAT is included in the prices quoted by the Agency, where appropriate, at the rate prevailing from time to time. However, for domestic, GST is not included in the prices quoted

Terms of Payment

• If payment is made at the time of placing an order, once a sufficiently qualified and experienced expert has been identified by the Agency to conduct the order of the Customer, they must contact the Customer for payment by email.
• If the Agency takes a deposit instead of the Order’s full value at its discretion, the Customer agrees that the entire amount will remain outstanding at all times and will be charged to the Agency prior to the Work’s delivery date.
• The Customer accepts that once an Order is received, the Agency’s appointed specialist must start work on that Order and that the Order may not be cancelled or reimbursed. The Customer may choose to proceed with the Order or to cancel the Order at any time before payment or deposit has been made and the Order has been assigned to an expert.
• These terms must be read subject to the ‘Payment Up Front’ terms (Section 12 of this Agreement).

Payment Up Front

• The Customer may be invited to pay for their order in advance of the Agency formally securing an expert to complete the Work.
• The Customer agrees that where payment is made in advance of obtaining an expert, the Company can not guarantee that the work will be done by securing an acceptable available expert.
• Word Count: >=30,000: For an instance, word counts that equal 30,000 and above, the payment will be split into two installments where the first 50% will be paid upon order confirmation, and the remaining 50% will be paid depending upon the quantum of work executed and delivered. If the Customer has any amendments on first draft, the Principal is open to unlimited revisions. But Customer is expected to make the second installment in parallel to carry on balance 50% work.
• Based on the delay in balance payment receipt/ primary data /secondary data / book sources receipt, the timeline will vary for which we are unable to take responsibility.
• Word Count: >=50,000: For word counts that exceed 50,000 and above, the payment can be split up into three installments where the first installment would 40% of the total amount which the Customer is expected to pay when the order is confirmed, and the remaining 60% will be split up equally, depending upon the quantum of work executed and delivered.
• For all other orders, 100% payment will have to be made in advance (e.g. 100% Advance for Assignments / Coursework / Research Proposal / Questions and Answers / Manuscripts / Conference paper / Seminar paper / University level paper)

Copyright and Fair Usage

• The Customer agrees that they do not acquire the rights to the work provided by the products of the Company and that copyright stays with the Principal at all times.
• The Customer acquires an exclusive license, by assignment by the Principal, to own a copy of the Work for academic purposes to use as an example/model answer. The Customer does not obtain, in whole or in part, the copyright or the right to apply the Work as his own. Moreover, the Customer undertakes not to perform any unauthorized distribution, display or resale of the Work and the Customer agrees to handle the Work in a manner that fully respects the fact that the Customer does not hold the Work’s copyright.
• The Customer is not permitted to pass the Work off as their own, as they do not hold the copyright to the Work and this is a violation of the terms of use.
• The Company publishes on its website the Fair Use Policy and the User agrees to read, recognize and obey the Fair Use Policy as a requirement to use the product.
• The Customer agrees that if they hand in the Work supplied by the Principal as their own, either in whole or in part, that they are in breach of copyright and that they will automatically forfeit all of their rights under these terms and conditions. Any further remedy following such instances is entirely at the discretion of the Agency.
• The Customer agrees that plagiarism is not accepted or condoned by the Agency, its staff and experts, and that the Agency reserves the right to refuse to provide services to those accused of such actions. The Customer accepts that the Company will provide a system that will find suitably qualified experts to provide unbiased customized study services to help students learn and improve educational standards.
• The Customer acknowledges that if the Agency suspects that any essays or materials are being used in violation of the above rules then the Agency has the right to refuse to facilitate or process further work for the person or organisation involved and the Agency bears no liability for any such undetected and/or unauthorised use.
• The Agency agrees that all Work paid for by the Customer through its service will not be resold, or distributed, for remuneration or otherwise after its completion. The Agency also undertakes that Work paid for by the Customer will not be placed on any website or essay bank as a sample work after it has been completed until the period of five years from the data of dispatch without disclosing the customer name, the university or any personal information. The ‘Principal’ agrees to never publish, resell, share or otherwise redistribute any Work that has been submitted and sold for remuneration through the Agency.
• The Customer acknowledges that where Work is obtained through any of the Agency’s ‘Free services’, which are provided without monetary payment, this work may be published, shared or redistributed as examples of the Principal’s Work, if there is no order with a monetary value placed on the same customer account, which is paid for within 3 calendar months of the delivery date of the ‘Free service’ order.

Final Mark Awarded

• The Customer agrees that the quality standard that is ordered is not a guarantee of the mark they will receive when submitting their own piece of work, nor any guarantee of the Customer’s final degree mark.

Refunds

• The Agency is authorised by the Principal to investigate, process and adjudicate refund requests under the main Promises detailed at Clauses 16-18 of this agreement.
• The Agency is approved by the Principal to examine, process and adjudicate applications for reimbursement for any other purpose that the Customer thinks the Principal has not satisfied its obligations under this Agreement and as part of the order specifications.
• The Agency undertakes to process such requests in compliance with existing consumer protection legislation and contractual principles. The Agency undertakes to reach a fair resolution in all circumstances, taking into account fairness to both the Customer and the Principal.
• If the Agency agrees to reimburse the Customer in whole or in part, this reimbursement will be made using the credit or debit card used initially by the Customer to make the payment. If no such card has been used (e.g. where the customer has deposited the payment directly into the bank account of the Agency), the Agency may give the customer a choice of refund via bank transfer or credit for a future ord. All refunds are made at the discretion of the Agency.

Delivery – “Completion on Time Promise”

• The Agency agrees to facilitate delivery of all Work before midnight on the due date, unless the due date falls on Sunday or any Public holiday, in which case the Work will be delivered the following day before midnight.
• Occasionally, for the purposes of 16.1 above, the Agency may consider additional days to be non-working days. By placing a notice on the company website, these will be communicated.
• The relevant due date for the purposes of this promise is the Customer due date that is set on the Order. This is initially set when the Order is allocated to the Principal.
• Where a difference between the Company and the Customer on the applicable due date is accepted, the Time Contract Completion shall apply to the rearranged Customer due date.
• The Agency will not be held liable under this promise for any lateness due to technical problems that may arise due to third parties or otherwise, including, but not limited to issues caused by Internet Service Providers, Mail Account Providers, Database Software, Incompatible Formats and Hosting Providers.
• The Agency undertakes that if such technical problems occur with a program for which they are directly responsible or operated by third-party contractors, they will provide reasonable proof of such technical problems on request, provided that such proof is available, or otherwise completely uphold their Time Promise Completion.
• The Agency is not liable under this promise where any delay is caused by the death or illness of the Principal or their immediate family.
• If the customer does not obtain their work on the due date, the next day (or the next day after a non-working day) they decide to contact the Company through the Customer Control Panel and collaborate with them to solve the technical problems. We will then be helped by a representative on the phone or via the Customer Control Panel before we obtain the job. On application, the Agency will provide proof of any technical difficulties, death or disease.
• If the Customer decides to wait longer to inform the Agency of non-delivery, they agree that they do so at their own risk and that the Agency will not be held liable for any delay of the Customer to contact them about non- or late delivery. If requested, the Agency will provide proof that either the Work was completed by the Principal on time and uploaded, or that the Work was made available to the Customer on time, or proof that technical difficulties, death or illness prevented the Work being available on time. If the Agency is able to prove at least one of these then the Customer will not be entitled to any refund or discount; otherwise, if the Agency cannot prove at least one of these occurrences, the Customer will receive a full refund and their Work for free. The Customer agrees that they cannot seek any other recourse to a refund for delivery problems.
• The Agency will have no obligations whatsoever in relation to the Completion on Time Promise if the delay in the delivery of the Work is as a result of the Customer’s actions – including but not limited to where the Customer has failed to pay an outstanding balance due in relation to the Order, sent in extra information after the order has started or changed any elements of the order instructions. Delays on the part of the Customer may result in the relevant due date being changed according to the extent of the delay without activating the Completion On Time Promise.
• Where the Customer has agreed to ‘ staggered delivery ‘ with the Principle, the Time Contract Completion relates to the Work’s final delivery date and not to the delivery of individual Work components.

General

• The Agency’s hours of opening are 9am – 9pm Monday to Friday, 10am – 6pm Saturday and 10am – 6pm Sunday. The Agency is not open on Non-Working Days, as defined in 16.1. The Agency may also from time to time declare normally Working Days as Non-Working Days by placing a notice on the service website. Any service or support offered on a Non-Working Day is entirely at the discretion of the Agency.
• Because of the nature of the Agency’s services, requests for telephone or email assistance can not always be dealt with immediately, but the Agency promises to make every reasonable effort to respond promptly to the customer’s requests and to respond promptly to urgent requests.The Customer undertakes that any decision to rely on the research provided through the Agency to an extent that any delay in delivery may cause the Customer’s deadlines to be missed is done so at their own risk, and that the Agency, its employees and experts shall not be liable for any aforesaid lateness in delivery, except for that provided for in these terms.
• The Customer agrees that all views expressed by the Agency, its employees and experts about the use of its service are given as opinions only and do not constitute advice. Equally, the Customer accepts that all statements and views expressed by the Agency’s marketing agents and affiliates are not endorsed by the Agency and may not accurately reflect the policies and regulations of the Agency.
• The Customer undertakes to check their university guidelines and regulations before ordering and to fully satisfy themselves of their individual institute or universities rules, regulations and guidelines. The Customer acknowledges that any decision to use an expert’s research services is made on their own initiative and agrees that the Agency, its employees and experts are in no way to be held liable for any decision to use its services that may be in contrary or in breach of the Customer’s institution or university rules, regulations or guidelines.
• The Customer acknowledges that the Company offers all services subject to availability and that the research done is given solely as academic support and does not constitute professional advice as such.
• The Customer accepts that, while every effort is made to ensure that all research is written in a completely accurate and personalized manner, inaccuracies that occur from time to time and that the Company, its employees and experts are not liable for such incidents, with the exception of free adjustments as permitted by these terms and a discretionary discount.
• The Agency reserves the right to refuse any order and/or to refuse to enter into an agreement with any Customer and all terms in this agreement are subject to this reservation.
• The Agency reserves the right to refuse to fulfill any order on behalf of the Principal if it has reason to believe that the Customer intends to use the work supplied by the Agency in breach of these terms or the Fair Use Policy of the Agency.
• Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date.
• Such terms represent the entire terms that exist from the start date between the Principal / Agency and the Customer and supersede and replace all previous written or oral contracts, arrangements or agreements between them.
• The parties, in entering into an agreement for the location of an expert to provide research services, confirm that they do not do so on the basis of any representation that is not expressly incorporated into these terms.
• For the purposes of the Contracts (Rights of Third Parties) Act 1999, the Parties do not intend and do not grant any right to enforce any of its provisions to any person who is not a party to the agreement between the Parties.
• The validity, execution and performance of any Agreement between the Parties shall be regulated by English law and subject to the exclusive jurisdiction of the English courts submitted by the Parties.
• If any provision of the Agreement between the Customer and the Agency is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the agreement and rendered ineffective as far as possible without modifying the remaining provisions of the agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the agreement.
• All calls are recorded for training and quality assurance purposes.

Promotional Email Campaigns

• The Agency also offers student education related products such as plagiarism software, past papers, marking and proofreading services.
• You can consent to the Agency contacting you by telephone, e-mail and SMS / MMS to inform you of any goods, services or promotions that may be of interest to you in the Customer Account Interface.