Reknowly is a website belonging to Guires Solutions Pvt. Limited, a UK registered company (No.) and registered data controller (No.). We can be contacted using the details given at the bottom of this page.
The privacy policy tells you what to expect as we collect and process personal data, your rights, and how you can exercise it.
What we do with your data
For any reason, we will never sell your personal data, although it will sometimes be appropriate to move your information to a third party. Your information is processed for certain specific reasons:
Essential data
We generate a unique identifier and use your email address as a username to create an online account so that you can track and access your orders.
So that we can get in touch with you about your order, we need to know your name, email address, phone number and any messages you have sent through your online account.
On the order form, we ask for your country of study. This is because we are required to know the country in which you are downloading your order for VAT purposes.
To process your order properly, we also need to keep details about the task you are asking us to complete as well as any files you have uploaded to your order. You should try to remove all personal data from anything you upload, but we will do our best to anonymise it before passing it on to our writers.
Marketing
If you have expressly agreed to receive direct marketing from us or if you have previously ordered from us, we will sometimes use your name and email address to give you deals and promotions about the products that we provide.
Likewise, we may also use your name and phone number to provide you with details about the deals and promotions we are currently running.We’ll only call you about an existing service that you’ve asked us to provide or about something that’s important to your account.
Other purposes
Sometimes, we offer coupons to individual clients for use with future orders. To ensure only the intended recipient of the coupon can use it, we store their email address along with the coupon details. These addresses are not used for anything other than the management of vouchers.
Our program will store your IP address when you place an order. This address is used to figure out your time zone and make it easy for us to contact you during convenient hours. It is also used to identify when a customer is using multiple accounts to place their orders.
We ask for documentation to show that you are the licensed account holder for transactions over a certain amount. This is to avoid fraudulent transactions, such as paying people with stolen card data.
We record anything that might be applicable to the agreement or execution of a contract (e.g. emails or order instructions) to determine the facts in the case of a legal dispute.Exposure to this stored information is strictly controlled so that it can be accessed by only a few privileged workers and is used only for the sole purpose of supporting a legal case. In the unlikely event of a disagreement, some of these details may be shared with our legal counsel.
Cookies
Our websites place cookies in your browser to enhance your experience and ensure smooth running of everything. Please read our cookie policy for more detail.
Your rights
By statute, if you send us your personal data you have a number of rights at your fingertips. You may claim access to any of your personal data we hold; you may request that we fix any inaccuracies in your personal dataYou may ask us to remove your personal data if there is no longer any reason for us to have it; in some situations you may object to the processing of your data; and, if you have given your consent, you may withdraw your consent at any time You can also request us to temporarily stop processing your personal data under certain conditions, such as if the data is pertinent for legal proceedings. You can also request a copy of your data in a machine -readable format, where your data is processed automatically.
Security measures
To ensure that your personal data is stored and distributed safely, we use a number of technological and organizational steps.For example, if personal data is sent to a third party, they make careful use of encryption and make regular backups in the event that the original copy of your data is lost.
When you communicate with us via email over the Internet, you should be mindful that the nature of the Internet is such that unencrypted contact may not be safe and may pass through various countries on the way to us.Please do not send usconfidential or sensitive information such as details of your credit card. We can not accept liability for unauthorized access to your information outside our command.
Data retention policy
We maintain the information as long as we need it to satisfy one of the reasons for which it was initially collected, such as providing a service, gathering input or fulfilling a legal obligation. This means that your data retention policy can vary significantly depending on the context and how it is used. We use the following criteria when deciding on a retention policy for any type of data:
- How long is the data needed for? – For example, we will delete you from our mailing lists if you have not signed in to your account for several years.
- What did we say we would do with the data when we collected it? – If the purposes for which we collected the data are no longer relevant, it is no longer necessary to retain them.
- Do we have a legal obligation to keep the data? – For example, financial information needs to be kept for a minimum amount of time for tax reasons.
- Does holding the data carry an inherent risk? – We want to make sure that nothing important is compromised in the unlikely event of a data breach. Therefore, we will have shortened storage periods for sensitive data.
For general, however, after four years of inactivity, we safely archive most of your account data (see ‘ Other uses ‘ above) and then delete all of your personal data completely after six years of inactivity.
Children
If you are 13 or under, prior to giving us your personal information, you must have permission from a parent or guardianIf we find that we have received information from you without appropriate consent, we reserve the right to cancel all transactions and services and delete any personal data you have given. If you have the required permission, you will be able to re-submit the information.
Links to other websites
The websites can provide links to external websites of third parties. Unless they are part of Guires Private Limited, we are not responsible for the privacy and security of these websites. This privacy policy applies only to Tutors India.